Privacy Policy

Last updated: September 2026

Stegins Evergreen Residences Ltd. (“Stegins Evergreen,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our residents, families, website visitors, and staff. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website and our assisted living, residential care, and supportive living services in British Columbia. We comply with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, mailing address, phone number, and email address.
Resident and care information, such as health history, care needs, medication details, emergency contacts, and other information necessary to provide safe and personalized care.
Inquiry and tour information submitted through our website forms or provided by phone or in person.
Website usage information, such as IP address, browser type, pages visited, and cookies, collected automatically when you browse our site.

2. How We Use Your Information

We use personal information to:

Provide, coordinate, and improve care and support services for residents.
Respond to inquiries, schedule tours, and communicate with prospective residents and families.
Maintain the safety, security, and proper administration of our community.
Meet legal, regulatory, and accreditation requirements applicable to care facilities in British Columbia.
Operate, maintain, and improve our website.

3. How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards to protect personal and health-related information against unauthorized access, disclosure, alteration, or destruction. Access to resident care information is limited to staff and care providers who require it to deliver services.

4. Sharing of Information

We do not sell personal information. We may share information with:

Healthcare providers and professionals involved in a resident’s care.
Government or regulatory bodies where required by law.
Trusted third-party service providers (such as IT hosting or payment processing) who are contractually required to protect your information.
Family members or emergency contacts as authorized by the resident or as necessary for health and safety.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of our website may not function as intended if you do so.

6. Your Rights

Subject to applicable law, you have the right to access, correct, or request the deletion of your personal information, and to withdraw consent for certain uses of your information. To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal and care-related information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable health, legal, or regulatory obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was most recently revised.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Stegins Evergreen Residences Ltd.
Surrey, British Columbia, Canada
Phone: (604) 653-8023
Email: communications@stegins.com
Office Hours: Monday to Friday, 9:00 AM to 5:00 PM